Knowledge Base

Login Problems:

It is important that you learn your UNO LAN (Local Area Network) username and password, as those are what you will use to log in to both Email and Blackboard.

If you have never learned your LAN password, please go to https://cams.ucc.uno.edu/ipasswd/

Your Blackboard User ID is your LAN ID, the first part of your UNO email account. For example, if your email is jstudent@uno.edu your User ID is jstudent. Your password is your LAN account password.

If you continue to have difficulty with your username and password, please contact the Help Desk by email at helpdesk@uno.edu or call (504) 280-HELP(4357).

Students Cannot See Course

All Blackboard courses are initially created “unavailable” to students so the instructor can build the course, add content, etc. without onlookers. Then, when the instructor is ready to release the course to students, they make it available via the following steps:

1. Enter the course
2. Click on Control Panel
3. Click on Settings
4. Click on Course Availability
5. At the question “Do you want to make your course available to students” Click “Yes”
6. Hit the Submit button

Class Attendance in Blackboard:

Blackboard will not track attendance for you, but it will record the number of times a student accesses the class. That information may be viewed by opening the Control Panel and clicking on the Course Statistics link listed under the Assessment Category. The date of last login to the course may be interpreted as "date of last attendance" for internet only courses. As other means to track attendance, faculty may use the dates that assignments are submitted, test dates, dates of participation in a discussion board or in a collaboration session, or e-mail correspondence.

Student dropped from class due to problem with Bursar or Registrar:

Each day there is an automated process that feeds the current data from the registrar’s office into Blackboard. As soon as the student’s records are in order with the bursar and the registrar, the next time that process runs, the student will automatically be placed back into the course.

There is not a way to manually circumvent this.

Blackboard Emails Going To Exchange Junk Folder

The user should check the settings in their Email client and add Blackboard@uno.edu to the Safe Sender's List.

Would like to remove an old course from my Blackboard Course List

1. Enter the course
2. At the top of the “My Courses” area, click the small pencil icon
3. On the resulting screen, there is a column next to each course name entitled “Display Course”
4. Click the “Display Course” box next to the unwanted courses so that it is un-checked
5. Submit